Return Policy

Returns

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To start a return, contact us at info.pawfeedr@gmail.com with your order number and a brief reason for the return. In most cases, we do not require the item to be physically returned — after reviewing your request, we will refund the purchase price and you may keep the item. A return shipment is therefore usually not necessary; should you need to return an item in a specific case, we will provide you with the exact instructions individually. If a return shipment is required and the item is not defective or incorrectly delivered, you will be responsible for the return shipping costs unless otherwise agreed.

If you have any questions about returns, feel free to contact us anytime at info.pawfeedr@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item — ideally with a photo — so we can evaluate and resolve the issue quickly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods, custom-made items, and personal care products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, where legally permitted.

Exchanges

The fastest way to get the item you want is to place a new, separate order. We will process your original order as a return according to the policy described above.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification. Contact us at info.pawfeedr@gmail.com.

Refunds

We will notify you once we've reviewed your return request and let you know if the refund was approved. If approved, you will be automatically refunded within 10 business days to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info.pawfeedr@gmail.com.